Store Policy

Customer Care

All orders are considered final at time of order submission. Receipt of order confirmation(s) does not signify acceptance of order(s), nor does it constitute confirmation of our offer to sell. Mystical Key Shoppe reserves the right at any time after receipt of your order(s) to decline the order(s) if fraud is suspected at any time during the order or submission of the order process.

 

Please review your order before confirming. Double check address, email and phone number.

 

Cancellations and Exchanges may result in a restocking fee.

 

We reserve the right to decline any order for unconfirmed and unverified account information.

Security Authorization and Confirmation is required by Paypal, credit and debit cards before we ship your order. We may require additional information and verification before accepting and completing your order.

Your phone number must be valid in case we need to contact you concerning your order.
 

We will contact you if your shipping address does not match the billing address for your account information.

A notice for signature will be mailed to the credit card holder's address when shipping address is different.

We will not process your order if we are unable to contact you or you do not reply to our messages within 3-5 business days.

Privacy & Safety

Your privacy is important to us! Hidden Gems Botanica LLC will never use your information for anything else but your transaction.

 

Only information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

 

Only information you give Mystical Key Shoppe will be held with the utmost care and will not be used in anyway without your consent.

Payment Methods

We Accept the Following Forms of Payments:

  • PayPal

  • Visa

  • Discover

  • MasterCard

 PayPal

 

Must have a Verified Account and Confirmed address. If not a Verified/Confirmed Account with PayPal: You must reply to our phone or email message within 5 business days to confirm and authorize. Orders will be canceled if your Account is Not Verified and Address is Not Confirmed.

Credit/Debit Cards Processing

 

Your bank/credit card company must allow internet transactions. Your Bank/Credit Card Company must support an Address Verification System (AVS). All shipments must ship to the billing address.

 

Declined (Bank/Credit Card) Transaction

Your bank/credit card company will decline the transaction if your Street Address and/or Zip Code does not match the address on file with your bank/credit card company. Your bank/credit card company will decline the transaction if the security (CVS) code does not match the number on your card. If you are declined, please contact your bank/credit card company for further information.

ERROR

 

Hidden Gems Botanica LLC is not responsible for graphical, pricing, or other errors/omissions relating to pricing, copy, photography, or application.

 

In the event a product is listed at an incorrect price; with incorrect information; incorrect photo, price change; etc, we will contact you immediately by phone and/or email to remedy the situation or by cancellation of the item on your order.

 

We reserve the right to cancel the portion of your order which is in error.

If a refund is due to you for the error, a refund will be issued back to you.

If we have shipped the item(s), we will do our best to remedy the situation, either with a replacement, a return or a refund.

If there is an amount due for a price difference/error, we will contact you for authorization on the additional cost.

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218 Whitehead St Unit 2

Key West Fl, 33040

( 305) 509-1830 
HiddenGemsBotanica@gmail.com

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